Guarantee

1."What guarantee do I have you will ship the stuff from your website?"

    This question is at the top of most customers' minds. We understand that some customers may have concerns about placing orders on our website, specifically the fear that we may not ship their orders after receiving payment. We want to assure our customers that we take our commitment to delivering orders seriously.

    Once we receive payment, we prepare the goods within 48 hours and ship them according to the customer's selected shipping method（Standard Shipping or Expedited Shipping）. To keep our customers updated on the status of their orders, we send order and shipment notifications to their provided email address or phone number.

    We also offer 24/7 customer support through WhatsApp(click here to chat), which is available on our online store. If you have any questions or concerns, please do not hesitate to contact us. We are dedicated to providing the best possible service to our customers, and we appreciate your trust in us.

2."If I purchase and pay for goods on your website, can you provide buyer protection? Whether my payment secure?"

    We understand that some customers may have concerns about making payments on our website.   Rest assured, we use PayPal/Credit Card as our payment method, which guarantees the security of every buyer's payment and every seller's receipt.

    With PayPal's "Buyer Protection," the buyer's payment is not immediately transferred to the seller's account after it is received by PayPal.   Instead, PayPal waits until the seller has shipped the goods and the customer has received them before releasing the payment to the seller's account.   If the seller fails to ship the goods, the buyer can request a refund by citing the reason for not receiving the goods.   PayPal will review the order's logistics tracking number, and if it confirms that the seller has not shipped the goods, PayPal will refund the entire payment to the buyer's account, and the buyer will not suffer any loss.   

    PayPal provides two payment methods: logging in to a PayPal account to complete the payment or directly using a credit or debit card without a PayPal account.   Regardless of which payment method is used, PayPal guarantees the security of the payment process.   

    Therefore, customers do not need to worry about the security of payments made on our website.